The player's withdrawal is delayed for over 2 weeks. The complaint has been resolved as the player received his money.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,600
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I have the same problem as many here with this online casino. I made a payment about 2 weeks ago, it is shown in my account as processed, but the money has not yet been received by me. The chat tells me every time that the payment has been made. Since the amount has not been received in my bank account, this cannot be the case. I don't know of any European transfer channels that take over a week. My account is fully verified.
Can you please help me?
Thanks very much!
greeting
Sven
Automatic translation:
Public
Public
2 years ago
Hello SvenSchn,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Did you accumulate your current balance from a bonus or real money? When did you finish the verification and since when is the withdrawal status as "processed"? What payment method did you use?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I played without a bonus, I deposited with Giropay, I made the withdrawal request with a bank transfer. The account has been verified for approx. 3 weeks and the status processed has been displayed since December 7th, 2021. It's just unusual that a bank transfer takes so long ...
Kind regards
Sven
Automatic translation:
Public
Public
2 years ago
Dear SvenSchn,
If the status of the payment changed aprox. last week, I would only recommend you to wait. If it's your first ever withdrawal, it might take up to 14 days for the money to appear on your account. It is a very common procedure in almost every casino. Please let us know if the money would arrive until the end of this week. If not, we will intervene.
