The player's withdrawal is delayed for almost a month. Casino didn't respond.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 156
Amount: €1,842
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
1 year ago
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2 years ago
Translation
Hello,
unfortunately not for the first time I've been waiting almost 4 weeks for my payout from Wildpharao.
The withdrawal of 1000 euros was requested on 04/29/22 and the second of 842 euros on 05/09/22. Overall, it is even about 1 week longer because of their processing time.
The chat cannot help (technical support only) and points to payments@wildpharao.com. But you don't get an answer to your questions. At least I've never gotten one from here. Not this time either.
I hope you can help me.
regards
Christian
hp Wagering requirements have been met and I have adhered to the bonus guidelines.
Automatic translation:
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2 years ago
Hello gametool2,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time you processed a withdrawal? Did you use any bonus money to accumulate your current winnings? Did you use any new payment method to deposit since your last withdrawal?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Translation
I played with a bonus and met the wagering requirements and accepted the bonus terms and conditions. My deposit method is identical to the withdrawal method. I have also had winnings paid out through this.
According to history, the last payout of 1000 euros was confirmed by the casino on 04/29/22.
The second payout of 842 euros was confirmed by the casino on 05/09/22.
Greetings Christian
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2 years ago
Thank you gametool2 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello gametool2,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear gametool2,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best Regards,
WildPharao Support Team
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2 years ago
Translation
Thank you for your quick reply. There are 2 open payouts.
regards
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2 years ago
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Hello, unfortunately I still have no proof of payment and therefore have not received any money.
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Hello, unfortunately nothing has happened until today. The employee in the chat just left him when I asked.
can you please try contacting the casino again?
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2 years ago
Dear gametool2,
I will escalate your issue once again just now with our finance dept. Sorry for making you waiting.
Best Regards,
WildPharao Support Team
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2 years ago
Dear Casino,
this is the last timer, please, bring us a solution. Otherwise, I'll be forced to close the complaint.
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2 years ago
Translation
Hello, unfortunately nothing has happened until today. I thank you for your troubles.
To all readers, stay away from this casino.
Regards
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2 years ago
I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
