The fully verified player from Germany had been waiting for a withdrawal for a few weeks before submitting the complaint. The player followed the instructions given by the casino and even created a new account to be able to withdraw via another payment method and to speed up the process. The player confirmed approximately half of his funds were paid. The complaint has been closed as 'unresolved' because the casino later failed to reply and cooperate in resolving the complaint. Although the complaint was reopened based on the information received from the casino, there was no progress and we were forced to close the complaint as unresolved (again) because the casino stopped responding. In June 2022, we received an update from the player that the casino rejected his withdrawals referring to the new rule about a maximum cashout of 50x of the last deposit amount, 5 months after the last payment was successfully made.