The player's partial withdrawal from the casino is still not credited. It has been received.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I gambled at Wildpharao, and now wanted to cash out my 2000 euros. I had to split it because you can't pay out more than 1K per day. So far so good. That was on September 26th, 2021 or September 27th, 2021. On October 1st, 2021 I turned to the live chat and as if by magic the first 1000 were on my account 5 seconds later. I was told that the rest would come the following week. Today is October 11th and neither the finance department nor the other e-mail addresses I have been given are returning.
Can someone help me?
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3 years ago
Hello christianstell,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would try to contact the casino. Could you please advise if this is your first ever withdrawal request from the casino? What payment method did you use for deposit and as a withdrawal request? Can you access your casino account? Did you also contact the casino for the second part of the withdrawal as well?
Also please send forward any additional information regarding the case to nikolas.b@casino.guru.
Looking forward to your answer
Regards,
Nick
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3 years ago
Translation
Hi.
Yes, on the 26.09. and on 09/27 each made a withdrawal request. Not before that.
I chose BANK TRANSFER for the payout. By both.
When making the deposit, it was IMMEDIATELY TRANSFER.
Yes, I can still log in and could play ... My account balance shows 0 euros because I have withdrawn everything ...
Yes, I registered 5 times in LIVECHAT for the second payout and sent 3 emails. To payments@wildpharao.com and
support@mail.promedia.ladesk.com that were given to me in the chat.
Kind regards
Christian
Automatic translation:
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3 years ago
Thank you christianstell for providing additional information. I will now transfer your complaint to my collegue Viliam who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
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3 years ago
Hello christiansteil,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
Hello.
Yes, the money has now come in.
thanks
Automatic translation:
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3 years ago
Dear christiansteil,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
