The player's withdrawal has been delyed even though he is verified. The issue was successfully resolved, the player got paid.
Wild Pharao Casino - The player's withdrawal has been delayed.
Amount: €527
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello, I played at Wildpharao and after I wagered my 100% bonus I requested a withdrawal of 527 €. My account is verified. The payout has the status: Processed since 09/13/2021. The live support doesn't help me either and claims on the one hand that it is not responsible for it and on the other hand I don't get any answers at all. I also sent an email to the casino's finance department, but again with no response.
In live chat I have now received this answer to the question when I will receive my money:
"That is in the test, the game provider is doing random samples - they will be ready soon
then you have it "
I'm starting to worry.
Automatic translation:
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3 years ago
Hello adriano,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.
Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.
Which bonus did you use? Were you following all the bonus conditions (like max bet, restricted games)? Is this your first withdrawal in the casino?
Also please note that we always recommend players to wait at least 14 days for the money to arrive on their account specially if it's their first withdrawal request. In cases of bonuses as well, as the casino usually checks every aspect of the player's game play and because of that, the process might take longer.
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
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3 years ago
Translation
Hello Nick,
I used a 100% deposit bonus that I received via email.
I have adhered to all bonus conditions: that is, did not play a game that is listed in the bonus TOC as a prohibited game when playing with a bonus. In addition, my top bet per spin was € 1.
After I had implemented my bonus I made a few "bonus buys". However, only when the bonus was fully implemented and no bonus was active.
It bothers me that I don't get any answers to my questions from Wildpharaoh.
Since this is my initial payout, I can understand that it may take a little longer than usual. However, I would appreciate more transparency. I already had such a problem with a Curacao casino and had to wait 7 weeks for my withdrawal and nothing would have happened without the help of an affiliate.
Unfortunately the casino does not offer any game history, otherwise I could add it here to show that I have not violated any bonus guidelines.
greeting
Adriano
the screenshot contains the bonus code used 
Edited
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3 years ago
Thank you adriano for providing additional information regarding the case. I'll now forward your case to my collegue Peter who will be assisting you from now on.
I'm pretty sure it's only a matter of time before your money arrives. Wish you best luck.
Regards,
Nick
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3 years ago
Hi Adriano,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Wilpharao made the payout and the money came into my bank account this morning. Thanks very much! 🙂
The complaint can hereby be closed.
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3 years ago
Thank you Adriano for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
