The player's winnings were voided for breaching bonus terms. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's winnings were voided.
Black points: 106
Amount: €1,480
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I deposited at Wild Pharaoh for the first time on 06/28/22!
On July 2nd, 2022, I won €480 for the first time! I met all bonus and wagering requirements!
On July 3rd I received an e-mail that the payment had been confirmed and that it would be in my account in 3-5 working days.
On 07/07/22 I won €1871 again, I initiated a payout of €1000 again!
On the same day I received an e-mail saying that the payment had been approved and that the money would be in my account in 3-5 working days!
On July 8th, however, I found out that the remaining €871 had disappeared from my player account!
The support cannot help me either, he puts me off saying they are not responsible for payments, I should be patient and only refer me to an e-mail address! I have already sent 3 e-mails there, no reaction from you!
I hope someone can help me here!
Thank you in advance and best regards
Automatic translation:
Public
Public
2 years ago
Hello adrianamessana69,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what bonus did you use? Did you receive any closer information from the casino regarding the voided balance? What is your current casino balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear adrianamessana69,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
