HomeComplaintsWild Pharao Casino - The player's experiencing an unspecified issue.

Wild Pharao Casino - The player's experiencing an unspecified issue.

Black points: 150

Amount: €920

Wild Pharao Casino
Safety Index:Very low
Submitted: 18 Sep 2022 | Unresolved : 20 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's experiencing an unspecified issue regarding payout in Wild Pharao Casino. The complaint was closed as unresolved as the casino has no reaction policy.

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Public
2 years ago
Translation

The casino does not pay out. Any contact will not be returned.

Automatic translation:
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2 years ago

Dear mcasino93,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wild Pharao Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Public
2 years ago
Translation

I made two withdrawal requests over 1 month ago and they have not been processed until now. Contacting the casino is also not possible

Automatic translation:
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2 years ago

Dear mcasino93,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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