Wild Pharao Casino - The player's experiencing an unknown issue.

I put it on the conclusion 50 a month ago, after three weeks the status of the application was processed, but that's all, the 8th day has already passed, there are no shifts ... In the chat they say write to support, support does not answer ...

Hello mihakiva892,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue.

Please allow me to ask you a few more question before we would move forward.

Could you please specify what casino are you talking about? Do I understand it correctly that your withdrawal is pending for over a month? Is your account already verified in the casino?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Good time! We are talking about the wildpharao casino, the account is fully verified and more than five weeks have already passed since the application for withdrawal was submitted.

Hello mihakiva892,

Thank you for clarifying the casino's name. Could you please advise when exactly did you finish the verification process? Is the casino respond to you when you try to contact them?

Good time! The account was fully verified a month ago, the withdrawal request has been successfully processed since 2022.04.21.

Live chat redirects to mail support, which ignore my letters.

Hello mihakiva892,

As we usually recommend to wait at least 14 days for the withdrawal to be processed, I would like to ask if there is any update regarding of the payment or is it still stuck? If yes, we will intervene.

Regards,

Nick

Good evening ! Absolutely nothing has changed, they do not respond to letters and much more than 14 days have passed.

Thank you mihakiva892 for the update. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, mihakiva892,

I apologize for the delayed reply, and I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear mihakiva892,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best Regards,

WildPharao Support Team

Hello, mihakiva892,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you (if it has not yet). I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Dear Wild Pharao Casino Team,

In case the payment would not reach the player's bank account in the nearest future, could you please share the mentioned transaction details with us?

Ok, if the payment comes, I will write immediately.

Thanks for the help!

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear mihakiva892,

Since we have not received any response from the casino regarding the issue for a long time, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - I recommend you to contact the gaming authority the casino is regulated by (Curacao) and submit a complaint directly to the regulator.

In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime and I believe it will use this option in the near future.

Best regards,

Branislav, Casino.Guru