The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal hasn’t been processed.
Amount: €250
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I won €100 to play with in a sweepstakes and won a little more (€250) with it. I then had myself verified and finally received the email on April 19th that the payment had been accepted and that my money should reach me within 2-3 working days. It's been a while now and I thought maybe I could get some help on this. I have already written to the nice employees in live chat a few times. However, that didn't really help me either because my problem was sent to the bank team and they still haven't gotten back to me after more than a week.
Thanks in advance!
Kind regards
justin
Automatic translation:
Public
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2 years ago
Dear Justin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear Justin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Sensitive attachment
Sensitive attachment
2 years ago
Dear all,
Please find attached proof of payments
Best Regards,
WildPharao Support Team
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2 years ago
Translation
Good afternoon, I'm sorry, I was about to close the case as the money had already reached me in time. Please excuse the inconvenience. It just took longer than stated by the casino.
So everything is fine and you can make the case, anyway thanks for your trouble and apologies to WildPharao!
In case another user reads this: WildPharao pays out, but it may take longer than stated. But don't worry, it definitely matters, I can confirm that.
Please do not make the pictures public there because of the data, thank you very much! 🙂
Edited
Automatic translation:
Public
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2 years ago
Awesome news, Justin. Attachments are marked as private, so only you, the casino and we can see them. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
