HomeComplaintsWild Pharao Casino - Player’s withdrawal hasn’t been processed.

Wild Pharao Casino - Player’s withdrawal hasn’t been processed.

Amount: €250

Wild Pharao Casino
Safety Index:Very low
Submitted: 06 May 2022 | Resolved : 16 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

Good day,


I won €100 to play with in a sweepstakes and won a little more (€250) with it. I then had myself verified and finally received the email on April 19th that the payment had been accepted and that my money should reach me within 2-3 working days. It's been a while now and I thought maybe I could get some help on this. I have already written to the nice employees in live chat a few times. However, that didn't really help me either because my problem was sent to the bank team and they still haven't gotten back to me after more than a week.


Thanks in advance!

Kind regards


justin


Automatic translation:
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1 year ago

Dear Justin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Justin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sensitive attachment
Sensitive attachment
1 year ago

Dear all,


Please find attached proof of payments


Best Regards,


WildPharao Support Team

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1 year ago
Translation

Good afternoon, I'm sorry, I was about to close the case as the money had already reached me in time. Please excuse the inconvenience. It just took longer than stated by the casino.

So everything is fine and you can make the case, anyway thanks for your trouble and apologies to WildPharao!

In case another user reads this: WildPharao pays out, but it may take longer than stated. But don't worry, it definitely matters, I can confirm that.


Please do not make the pictures public there because of the data, thank you very much! 🙂

Edited
Automatic translation:
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1 year ago

Awesome news, Justin. Attachments are marked as private, so only you, the casino and we can see them. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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