The player from Germany requested a withdrawal, but it has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has not been processed.
Black points: 52
Amount: €200
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Ordered a payout in mid-May. Nobody reported. I then wrote to the live chat. It said that something was missing during verification. Everything was submitted later and the live chat was written to again. They said now everything is ok and the money goes out. On 08.06 it was displayed in the history. No money arrived. Reported again to the live chat who said it was done and wanted to pass it on to the payment department. After repeated no response, support and payment department was contacted. To date, despite several emails, no response. The live chat says they can only pass it on and can't do anything from there
Automatic translation:
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2 years ago
Dear SVENERGY ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina. I had ordered the payment in mid-late May. On June 8th, 2022 I wrote to the live chat. I was told that something was missing during verification. I changed that and got back to live chat. There I was told that everything is ok now and the payment is now being processed. On 06/08/2022, the requested payment was also marked as processed in the history. However, the money did not reach me. I contacted the live chat several times afterwards and was told that it would be passed on for review. There was no feedback. I also wrote to the support and the payment department several times. There was no answer anywhere. Although I had played with a bonus, it had been implemented for a long time. Kind regards
Edited
Automatic translation:
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2 years ago
Dear SVENERGY,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
