The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello,
On March 30th, 2022 I requested a payout of €1000.
Unfortunately nothing has arrived in my bank account to date.
The verification was completed successfully.
Since 04/07/2022 my withdrawal request is on processed.
Since then, the live chat no longer understands German. Strangely enough, before that.
There is also no response to inquiries sent to Wildpharao by email.
I have no idea and I don't get any information as to whether my payout has already been transferred.
This casino should be banned.
Automatic translation:
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2 years ago
Dear susanneknoeppel80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, I did not use a bonus.
And it's my first payout.
The verification is also successfully completed.
Automatic translation:
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2 years ago
Dear susanneknoeppel80,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Hello everyone,
Thank you WildPharao Support Team for taking your time to help us with this case. Please let us know when there are updates regarding this situation.
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2 years ago
Translation
Hello Wildpharaoh Team,
Unfortunately I still haven't received any payment.
I will definitely not play Wildpharaoh again.
I'm still waiting for my payout of €1000 since March 30th, 2022.
I await my payout!!!!!
Automatic translation:
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2 years ago
Translation
Hello dear casino guru,
My payment from Wildpharao arrived last night on April 21, 2022.
The joke... the payment was made by real-time bank transfer.
Unfortunately, the transfer does not show whether the payment comes directly from Wildpharao.
There is no further information on this in the purpose of use either.
All very opaque.
But the money has finally arrived.
Many many thanks.
However, I cannot recommend anyone to play at Wildpharaoh.
I think without my complaint here my money would never have arrived.
Automatic translation:
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2 years ago
Awesome news, susanneknoeppel80. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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