The player from Germany is having difficulties receiving his funds. He later confirmed that the withdrawal was successfully processed, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €700
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been waiting for my payout since April 4th, 2022. The two before were there quickly. In the chat I'm always told it's because of the Ukraine war.
Please help
Automatic translation:
Public
Public
2 years ago
Dear Tnt1970123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding,
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello, I guess I was a little hasty. Had the 700 euros in my bank account yesterday.
Greeting Thorsten
Automatic translation:
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2 years ago
Awesome news, Tnt1970123! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
