The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €9
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello
My payout was approved on March 17th. 22 on my account but there is still nothing on it. I don't get an email back.
Automatic translation:
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2 years ago
Dear denisegabeledg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Casino wildpharao confirmed the payout and said it could take 2-3 business days. If you can't comply then you could have left it out and just said your withdrawal is in progress. So I went into the 2-3 days and of course I was disappointed.
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2 years ago
Translation
It's been over a week and no sign of my money
Automatic translation:
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2 years ago
Thank you for the updates, denisegabeledg. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?
Also, would you be so kind and clarify the dispute value? Do you have a pending withdrawal of €9?
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2 years ago
Translation
This is my first payout on the wildpharao side.
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2 years ago
Could you please clarify the dispute value? How much money should the casino send you?
Also, have you accumulated your winnings with or without an active bonus?
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2 years ago
Do I understand correctly that you have received your winnings? Can we now consider this case resolved?
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2 years ago
Awesome news, denisegabeledg. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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