The player from Germany is dissatisfied with the withdrawal process. The player later confirmed he received his winnings, therefore we marked the complaint as resolved.
Wild Pharao Casino - Player's withdrawal has been delayed.
Amount: €7
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello, I registered a few weeks ago in the casino mentioned, accepted a bonus of 200% and successfully managed it. In the end, I had a payout of 970 euros. I read this pay out. The live chat rarely gave good answers to questions and even paal times just closed the chat i also have a lot of ss and they always told me i should wait 3 to 5 working days i asked öffters what about the payout after 5 working days warvich again in the live chat at the beginning they tell me i should wait and i kicked myself I went back in, asked for your litzensen and they said I should check it myself and immediately afterwards I got an email on 03/17/2022 that the payment was approved and it probably took 2 to 3 working days, so I waited until today, 03/22 .2022 i went into the live chat to ask where my money was they said it was still in the morning so i should be patient at around 11 a.m. i went back to d en live chat to ask which iban you have transferred to, they agreed with me that it is mine, after that the supervisor simply closed the chat again and I couldn’t go into the live chat anymore, so I tried it with the pc, it worked too not then i tried to get into the live chat with no wifi with my internet from my hanny this worked so i concluded that they probably banned my wifi ip i of course also took photos and videos of it because they said to me they had it I said nothing to do then I told them they should please help me now, then they ended up wanting to write to the bank about what's going on. I asked how long it would take and they said until Friday. I then asked him how it could happen that there was an error he said i probably entered my iban wrong or something like that i didn't quite understand it but i told him that it can't be there I still have the data on my pc and compared it then he said the money must be on my account I told him no if I wasn't here he said I would distract people from their work and he locks my acc when I don't give in i just feel fooled by the casino what can i do i have of course also made ss and videos please only reply if it's really free
Automatic translation:
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2 years ago
Dear Nicohxz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please clarify when exactly you requested this withdrawal?
Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Dear Nicohxz,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello dear kristina, I have received my money, thank you very much for the help
Automatic translation:
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2 years ago
Awesome news, Nicohxz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
