The player from Finland is dissatisfied with the withdrawal process. The player confirmed he received his funds.
On 15th of february I managed to make a withdrawal amount of 371€. On 21/22th of february my account was succesfuly verified and on 22th they set my withdrawal status to "Processed" I used banktransfer as a witdrawal method. Seems like they are scamming people, I havent still received a single cent yet. I have tried to contact their finance department but unfortunately they are not responding.
Dear sonni,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina