The player from Germany is dissatisfied with the withdrawal process. Casino didn't answer.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 524
Amount: €13,000.77
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello dear Casino Guru team,
I tried on February 13, 2022 at the above casino to withdraw my money. Unfortunately, up to today (6th working day) no money has arrived in my account. With this payout period, it would take several months to pay out the amount of 13k.
My username is Deathrobot99.
Even when asked in live chat and by e-mail, there was still no solution or answer to the problem.
That's why I'm asking for help here.
Regards Luke
Automatic translation:
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2 years ago
Dear Deathrobot99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Kristina
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2 years ago
Translation
All right, then I'll be back by February 27th. wait and then report back here. I still see it as a problem, since I don't want to wait 2 weeks every time to be able to pay out 1k. That would take quite a long time at 13k.
Nevertheless, I thank you in advance for your help.
Edited
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2 years ago
Dear Deathrobot99,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello Kristina, no, no money has arrived yet and further inquiries have not yet been answered. That's why I'm asking for your help again.
Many thanks in advance.
Automatic translation:
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2 years ago
Thank you for the updates, Deathrobot99. Have you made any successful withdrawals before? Could you please confirm that you passed the verification?
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2 years ago
Translation
Hello, so far I have not received any successful payout from Wild Pharaoh.
Of course, I have already received successful payouts from other casinos.
Yes, my account is verified, see the attached image.
Kind regards 
Automatic translation:
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2 years ago
Thank you, Deathrobot99. What payment method to withdraw your winnings have you opted for, please? Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?
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2 years ago
Translation
I took bank transfer and currently it says pending.
Automatic translation:
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2 years ago
Thank you very much Deathrobot99 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Deathrobot99,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
