HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €100

Wild Pharao Casino
Safety Index:Very low
Submitted: 11 Feb 2022 | Resolved : 15 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal policy. The player confirmed that the withdrawal was processed successfully.

Public
Public
2 years ago
Translation

I have already received a payout twice from this casino, always after about 14 days! This time I was told that the payout was made but the money is still not there after 6 working days! Before that, it was a maximum of 5 days after the casino allegedly sent the money ! I had always complained here before and so I got my payout this time I thought I know it takes 2 weeks but now it's longer than the times before this casino is just the last one, why do you have the rating of 1 .3 upgraded to 5??????This casino has improved absolutely nothing, on the contrary it has even gotten worse!!

Automatic translation:
Public
Public
2 years ago

Dear Angi1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since this is not your first withdrawal and not your first complaint about this casino and its delayed withdrawals, I believe it is only a matter of time before you receive your payment.

It’s quite usual for withdrawals, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Public
Public
2 years ago
Translation

Thank you for your answer, I waited 2 weeks until I wrote here because I'm used to it taking longer there, but so far the payout was 5 days after it was processed on the working days account, I'm sure that's not the case this time so i have the feeling it doesn't work at this casino without the help of third parties!

Automatic translation:
Public
Public
2 years ago

Thank you for your reply, Angi1990. Could you please clarify when exactly you requested this withdrawal? What payment method to withdraw your winnings have you opted for? IS it the same one you used in the past?

Public
Public
2 years ago
Translation

On 31.01 payment requested since 4.02 the money is said to have been transferred, but I looked on the internet and it says a transfer from abroad can take a maximum of 4 days, then it must have arrived, before it was a maximum of 5 working days once the money was finally transferred , now there are already seven today ! I didn't choose any other method than before for the payment. And as I already mentioned before, I had always complained here and got my money now I didn't want to do it and I'm being lied to about it The money was supposedly transferred on February 4th, where is the money supposed to be??? There were no holidays in between, this casino is more than known for its lies and delays in the payouts, so I ask you to give the rating of 5.0 again thoroughly to reconsider!

Automatic translation:
Public
Public
2 years ago
Translation

Money has just arrived, sorry, but if the casino doesn't give me any information or only answers snotty in the chat, and the finance department doesn't answer either, that's the only way I can go, thanks anyway, next time I'll only get in touch after 3 weeks ha ha ha

Automatic translation:
Public
Public
2 years ago

Awesome news, Angi1990. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news