HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 07 Feb 2022 | Case closed : 04 Mar 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal and verification process. We are rejecting this case per the player's request.

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2 years ago
Translation

Hello, I've been waiting for the verification and a payout of 1000 euros for 14 days. No emails will be answered seizens of the casinod. According to the statement, live support is not responsible for this. Just wait tactics.

Automatic translation:
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2 years ago

Dear Tomi50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you haven't received any confirmation regarding the successful KYC yet?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Translation

Hello, I haven't made a payment yet because I haven't even been verified to this day because this has been under review for weeks. Thanks Thomas

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2 years ago

Thank you for your reply, Tomi50. Could you please confirm that you provided all the required documents? When exactly did you submit them, please?

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2 years ago
Translation

Hello yes all documents have been uploaded. I should send bank card via email.

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2 years ago

Thank you very much Tomi50 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Tomi50,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago
Translation

Hello, the problem is that I've been waiting for the payment for almost 3 weeks now. It's still unedited. In addition, I am waiting for the verification of my player account. All documents have been uploaded for about 3 weeks and according to my player account the status is still "Your documents are being checked" Lg Thomas

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2 years ago
Translation

Hello, meanwhile I'm verified but the payment still hasn't happened. Wait for about 3 weeks

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2 years ago

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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2 years ago

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

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2 years ago

Additional comment from the Casino:

"since everything got canceled from your side there is no pending payout"

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2 years ago
Translation

What a fool I waited for weeks and never got an answer to several emails. What a filthy casino. Never pay there!!!!!

Automatic translation:
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2 years ago

Dear Tomi50,

how would you like to proceed with your complaint, please? Are you going to ask for the withdrawal or should I close this case?

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2 years ago
Translation

Close. Thanks for your help

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2 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

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