The player from Austria requested 2 withdrawals and after 2 weeks of waiting for the first payment, he decided to submit a complaint. The player received the funds 2 days after submitting the complaint. The complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,550
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, everyone,
after losing a lot of money and finally winning something, i am not getting my withdrawal requests back. My account has been verified for over a month (see screenshot). I made my withdrawal requests back in December. After a very long time, they have at least once set the status to "processed". The €550 on 01/12/2022 and the €1000 on 01/21/2022. However, I still haven't received any money. Questions or emails to "payment@wildpharao.com" were sometimes 6 weeks ago and are never answered. The chat is always very unfriendly and never helps, pointing back to "payment@wildpharao.com"... Often they also tell me they pass on my request, but can never give me any proof here and end the chat if asking questions they cannot answer or when they feel "caught". Every day you are simply put off with new excuses and nobody helps you. I would be very grateful if you could help me!
Thank you and best regards,
Matthew
Automatic translation:
Public
Public
2 years ago
Dear mblomenhofer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that you have never made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus, please?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Looking forward to hearing from you
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much mblomenhofer for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Great news! Thank you, mblomenhofer, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
