The player from Germany is dissatisfied with the withdrawal process. The player received their payment and the complaint was resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €800
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Sir or Madam, I've been waiting for almost two weeks for my payment of 800 euros. I ask for help, my account is blocked.
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2 years ago
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Would you be so kind as to indicate when exactly you requested this withdrawal? Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello and thank you first for opening the complaint, I won 800 euros on 01/01/2022 without a bonus, I applied for a payment to my bank account and a refund on 01/01/2022. It took 7 days for my account to be true completely verreziert. the payout has not happened so far.
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2 years ago
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It's been exactly 14 days today and nothing happened. I'm starting to feel fooled.
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2 years ago
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The withdrawal method to my bank account .look forward to hearing from you.
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2 years ago
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Nothing happened today, it's been 16 days. I can still cancel the amount, it hasn't even been processed in live support, it's not addressed, the same thing is always forwarded.
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2 years ago
Thank you very much Denjo996 for your reply. Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
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Good morning there are no relevant messages .account is referenced completely .no payout happens .
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2 years ago
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Wild Pharaoh Casino site not working . what do you mean by relevant notifications ?
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2 years ago
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I have sent you emails. Thank you very much for your effort, I am happy to hear from you. I have no hope of getting my money. I hope you can help me . lg
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2 years ago
Thank you very much Denjo996 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Denjo996,
I have reviewed your case and will now contact the casino to see if I can help.
We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.
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2 years ago
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Thank you Adam, I'm curious, thank you very much
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2 years ago
Thank you for the update Wild Pharao.
Dear Denjo996,
Please let us know when you receive the payment.
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2 years ago
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Thank you Adam for your quick help and thank you Wild Pharaoh Casino for responding and trying. I'll get back to you as soon as the money is in my account.
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2 years ago
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Hello, I received the payment today. Thank you very much for your help 🍀🤗
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2 years ago
Dear Denjo996,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center.
Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
