The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received his winnings 20 days later.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,890
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I once paid out 990 euros that were approved a week ago, the money didn't arrive today, the chat can't help being offended and says it would be approved on the way, the other 999 have been open for 10 days and have not even been processed the chat is unfriendly and does not help. There is no response to email
Automatic translation:
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2 years ago
Dear Nick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before?
Also, the screenshots you attached to this complaint are in quite bad resolution, and unfortunately, I am not able to read anything they say. Would you be so kind as to send me all the relevant communication between you and the kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Yes, I have already paid there before, I waited 8 days for processing, then it was processed, approved on Monday, that's 5 days now, Mr and still have no money and in the chat you are insulted and threatened that you will be blocked
Automatic translation:
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2 years ago
Thank you for your reply, Nick. Unfortunately, the withdrawal process can take a bit longer since intermediary banks might be involved, and international transactions take place. In this case, I would recommend you wait for a few more days. If there is no development within the given time frame, we will intervene. Thank you for your patience.
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2 years ago
Dear Nick,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
