The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €958
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The payout period is given as 5 working days.
I have been waiting for my payout since:
2021-12-18
When it comes to support, you are constantly being dismissed with statements about public holidays, etc.
Automatic translation:
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Public
2 years ago
Dear Matthias,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi there,
the KYC process has been completed. I've been on this site for a while and received payouts last year as well.
The payouts usually took 2-3 days. Now, however, nothing happens here, not even after several emails and online chats with support. I do not receive any information from the casino and the payout has not been processed for over 3 weeks.
Automatic translation:
Public
Public
2 years ago
Translation
Hi there,
the problem has just been resolved. My money has just been paid out. 🙂
Automatic translation:
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Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Matthias, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: Wishing you a happy new year.
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