The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the winnings were received.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I have been waiting for my payment at wild pharao on December 22nd, 21st since I have been waiting for my payment since I have already read some bad reviews about this casino, I am thinking that it will be the same for me too
Automatic translation:
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2 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, and even longer during the holiday season. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
The matter has been settled the money was in the account today Thank you very much
Automatic translation:
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2 years ago
Awesome news, Andreas. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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