The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I made a payment of 1000 euros on 07/16/22, which was also approved directly. Unfortunately I'm waiting in vain for my money. It's been 2 weeks now.
Info deposited 100 euros with a 100 percent bonus and violated neither the bonus conditions nor the max bet.
I sent multiple emails to payments@wildpharao.com with no feedback + several times in the live chat, they can't or apparently aren't allowed to give any statements about the payment or have no insight.
It would be nice if the money would be in my account soon!
Otherwise the casino will be blacklisted.
Please help GURU.
Automatic translation:
Public
Public
2 years ago
Dear smartgainz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
We have noticed that you have submitted two complaints about the same issue. Unfortunately, your other complaint has been closed as 'unresolved' which already has an impact on the casino's rating, therefore, I am forced to reject this complaint.
Please, do not hesitate to contact us in the future, if you run into issues with any other casino, however, I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding, and sorry we couldn't help.
