The player from Germany has not received his withdrawal, even though his request is marked as processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 161
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a withdrawal of 1000€ in the casino which has been processed since 07/12/22 and got an email that the money will reach me in 2-3 working days. It's been more than 8 business days and the money is still not there. The casino is not responding to my emails. I'm glad if you could help me thanks
Dear Daniel
Automatic translation:
Public
Public
2 years ago
Dear Naice,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that the withdrawal request is marked as processed in your account?
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello yes the withdrawal is marked as processed. Yes, I've already made a payout, but it was a little longer ago and it was a cramp to get the money back then. And I am fully verified. Was played with a deposit bonus, but everything was played according to the rules.
Automatic translation:
Public
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2 years ago
Dear Naice,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
