The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. It has not been processed yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 312
Amount: €5,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello casino guru,
I won 5000 euros at Wild Pharaoh Casino after getting 100 euros on Cashback Monday.
Now I've been waiting for my payouts of 5000 euros for almost 2 weeks and I'm always put off. I'm asking for your help. Greetings researchers
Automatic translation:
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1 year ago
Dear Forscher,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward, could you please advise when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
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1 year ago
Translation
Hello Kristina,
There were five payouts, each with 1000 euros since Max Cash out.
The first payment was on 07/12/2022, the remaining 4 then on 07/13/14/15 and 07/16/2022. So far only 2 withdrawals have been approved by email.
Many greetings
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1 year ago
Thank you for your reply, Forscher. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? What is the current status of your withdrawal requests? Are they marked as pending or processed?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
Translation
Hello Kristina,
First of all, thank you very much for helping me. As for your questions, I haven't made a withdrawal from Wild Pharaoh, but I've been fully verified for a long time. All five withdrawal requests are on Processed.
I emailed the casino but didn't get a reply. I sent you an email with the attachments.
Greetings researchers
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1 year ago
Dear Forscher,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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