The player from Germany requested the withdrawal on the day of submitting this complaint. It has not been processed yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 96
Amount: €350
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I made a payout of €350 on 07/14/2022. I also have a verified account with Wildpharao so a payout should be in my account within 2-3 days, however I still haven't received any money. Live customer support told me to email payments@wildpharao.com multiple times, but I never got a reply.
Automatic translation:
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2 years ago
Dear M1sterpoolakoo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Good day,
I made a mistake with the above date, I made a payment on 06.07. So far I still haven't received any money
Automatic translation:
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2 years ago
Thank you for your reply, M1sterpoolakoo. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.
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2 years ago
Translation
Good day,
I haven't made a payment yet.
Yes, my account is fully verified. There are two payouts. One in the amount of €250, which I accumulated with a bonus. I won the other prize of €100 without a bonus.
Kind regards.
Automatic translation:
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2 years ago
Dear M1sterpoolakoo,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
