The player from Germany has been waiting for his winnings since May. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 134
Amount: €2,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
I've been waiting for my payout at Wild Pharaoh for more than 5 weeks now.
The payout has been confirmed since the end of May but has never arrived in my account.
After repeated inquiries in live support and via email, I am now contacting you.
Only the same statements come from live support. That they are just a technical support and have nothing to do with withdrawals.
If you write emails to the casino, they will not be answered.
You are always treated with the same statements. We pass it on, we look at which Iban it was sent to, we have no influence on the bank processing etc etc.
That means there are 2 CONFIRMED payouts of €1000 each.
Automatic translation:
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2 years ago
Dear Antasos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina.
Before I started playing in the casino there, I had myself fully verified. The profit came from a deposit plus bonus. I played through my wager as normal without violating any of the rules. And these 2000 euros are my first payouts at this casino. There were 2 withdrawal requests. In my history, both are confirmed but nothing has happened since the confirmation - it hasn't arrived yet.
LG
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2 years ago
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I am also sending you the history with the payments
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2 years ago
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Here is the confirmation that my account is fully verified.
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2 years ago
Thank you very much for your reply, Antasos. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Translation
Sadly, I can not do that. Since I don't have any conversation histories
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2 years ago
Dear Antasos,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
