The player from Germany requested a withdrawal in April. Although the withdrawal request is marked as "processed", the player has not received his winnings. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 92
Amount: €440
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good evening,
in April 2022 a payout of €440 was made, on May 6th, 2022 the processing was forwarded to a request in the live chat and confirmed by email on May 6th, 2022 at 6:58 p.m.
Since then, the payment has the status "processed".
E-mails from 06/05/2022, 06/09/2022 & 06/13/2022 to "payments@wildpharao.com" have so far remained unanswered, and I always get the same message in the live chat, "We are only responsible for technical support... Requests for withdrawals to payments@wildpharao.com".
Kind regards
Automatic translation:
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2 years ago
Dear Hpl19531,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Dear Kristina,
Thank you for the feedback and for accepting the complaint, I would be happy to answer your questions in detail.
I have already successfully made 2 payouts at Wild Pharaoh before, but for both payouts I had to ask in the live chat after several days because the status of the payout has not changed to "processed" or "approved". Only after contacting them did the status change a little later and about 5 days later the money was in the bank account.
The account has already been fully verified and played without a bonus.
Thanks and best regards
Andrew
Edited
Automatic translation:
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2 years ago
Thank you for your reply, Hpl19531. Could you please advise when exactly you made your last successful withdrawal?
Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
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2 years ago
Translation
Hello Kristina,
I have used the "Bank Transfer" option for all payouts so far, in the past 3 payouts have already been successfully carried out.
As you can see in the picture of my last post:
27.12.2021 - > 03.01.2022 received
10/01/2022 - > 22/01/2022 received
03/21/2022 - > 04/01/2022 received
05/06/2022 - > pending
Kind regards
Andrew
Automatic translation:
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2 years ago
Dear Hpl19531,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
