The player from Germany has been waiting for his winnings since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 165
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello. On April 25th I received confirmation of payment. It should be paid into my account in 3-4 business days. Today is 6/22 and I'm still waiting for my payout. According to the live agent I should be patient, it's probably because of the banks.
Automatic translation:
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2 years ago
Dear veco1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Everything has been verified. This was the first payout at the casino. Got an email that my payout was checked and confirmed. Bonus sales service has been implemented.
Automatic translation:
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2 years ago
Thank you very much for your reply, veco1987. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Dear veco1987,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
