The player from Germany has been waiting for his winnings since May. Unfortunately, winnings haven’t been received yet. The complaint was closed as unresolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 156
Amount: €930
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I am wild pharaoh alex12552. Won 930 euros on 5/12/22 no money so far
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2 years ago
Dear valentinagetz20,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
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This is not my first withdrawal and I am fully verified
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2 years ago
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main menu
EXAMINATION
Account fully verified.
Your account is fully verified. If we need anything else we'll let you know
account is vecified
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2 years ago
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I have a question I write to you all day sometimes several times and they always block you and say the money has been paid out it will come soon but it hasn't been there since May 12th 5th I've been waiting for it and it's still not there When do I get the money, now make sure I get it
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2 years ago
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Have you already learned something? Please answer me back
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2 years ago
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I asked wildpharao support today when will the money be transferred, that's already 6 weeks. Support blocked me right away
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2 years ago
Thank you for your reply, valentinagetz20. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
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The payout has been processed since 23.5.22 if I ask when the money will be paid out, I will be blocked immediately. I get no reply to email
Edited
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2 years ago
Thank you very much valentinagetz20 for your reply. I will now transfer your complaint to my colleague Štefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Dear valentinagetz20,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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2 years ago
Translation
Have you heard from wildpharao about my payout? It's been almost 2 months
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2 years ago
Dear valentinagetz20,
unfortunately, we haven't heard from Wild Pharao Casino regarding your withdrawal.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear valentinagetz20,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Kind regards,
Stefan
