The player from Germany has been waiting for her winnings since April.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 50
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
My money has not been paid out.
I've been waiting since April 28th, that was when my money was actually processed.
Automatic translation:
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2 years ago
Dear xeniaaldallavador2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
My verify is complete.
It's the first time I've deposited there and then I immediately requested a withdrawal.
Warm greetings
Xenia
Automatic translation:
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2 years ago
Thank you very much for your reply, xeniaaldallavador2. Have you accumulated your winnings with or without an active bonus, please?
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2 years ago
Translation
with bonus I successfully processed this 
Automatic translation:
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2 years ago
Thank you very much xeniaaldallavador2 for your cooperation. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello xeniaaldallavador2,
This is Tomas and from now on, I will be taking care of your complaint. I would like to invite Wild Pharao Casino's representatives to join this discussion in order to resolve the issue.
Dear Wild Pharao Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Tomas
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2 years ago
Translation
dear Team Wildpharao casino would be very nice if you finally get in touch, thank you
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear xeniaaldallavador2,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
