The player from Germany has been trying to withdraw their winnings since April. We were forced to close the complaint as "unresolved" since the player hasn't received the funds nor the casino has replied to our last messages.
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 84
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
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0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
9 months ago
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2 years ago
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Hello Team Casino Guru,
I made a withdrawal on the Wildpharao site on 04/14/2022, which was confirmed on 04/27/2022.
2022-04-27 12:16:27 withdrawal | 1000.00 EUR Bank OK
The money hasn't entered my account since then, let alone I've received any information or answers. From payments@wildpharao.com
I have already captured 8 emails to her.
as I have also seen
some players get their funds instantly.
I have to say before that I made 2 withdrawals because I received my money within 3 weeks.
Please escalate the complaint.
Waiting 1 month for a payment to be made is already tough.
Thanks for your help and efforts in advance.
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2 years ago
Dear boraaax,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
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Hello Kristina m,
I have had 2 successful withdrawals….
they were in
March 2022 I received the funds within 2-3 weeks….
The money I'm waiting for has been confirmed by them since April 27th, 2022, but I'm waiting in vain for it, felt like 10 emails were written to payments@wildpharao.com
however, no answer.
2022-04-27 12:16:27 withdrawal | 1000.00 EUR Bank OK
verified I am successful, otherwise it would not have worked with the 2 payouts before.
in the chat I am always put off with we pass it on or we send it to accounting….
I hope you have direct contacts and can help me with my problem.
thank you for your effort.
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2 years ago
Dear boraaax,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
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Hello,
I have not received any money today yesterday or the other days.
If I get anything today or tomorrow I'll send the proof in here.
Thank you for your reply.
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2 years ago
Hello everyone,
Thank you boraaax for your reply, hopefully, there will be a solution soon.
Dear WildPharao Support Team, thank you for your help with this case. Please, let us know when you receive any news regarding boraaax's withdrawal.
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2 years ago
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Hello Team Casino Guru and Wild Pharaoh Support,
small update, money is still not on it.
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2 years ago
Hallo Team Casino guru,
2022-04-27 12:16:27 withdraw | 1000.00 EUR Bank OK
das Geld kam am Freitag auch nicht!
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2 years ago
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Another small update, no money arrived yesterday either.
I can no longer reach anyone from support.
nobody reacts.
Please help me....
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2 years ago
Dear boraaax,
We are very sorry for the delay in this cashout. I'm pushing our finance department each day they have internal issues, they promised me that your payment process will be processed asap.
Best regards
WildPharao Support Team
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2 years ago
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Hello Wild Pharaoh Support Team,
Many thanks for your feedback.
that it happens as soon as possible...
It should happen immediately I've been waiting for over a month for this payment to be made. I know it's not your fault, but it's totally dubious to keep customers waiting for so long.
Thank you anyway and hope that the money finally arrives.
as soon as something comes I will post it here.
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2 years ago
Thanks for the update. boraaax, please let us know if you receive the withdrawal.
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2 years ago
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Hello Kristina,
I'll do it then
Nothing came yesterday either.
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2 years ago
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Small update
there was still no money!
now we are at 1.5 months.
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2 years ago
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Hello Team Casino Guru,
here is a small excerpt from a live support chat I did.
I just wanted confirmation that my case would be passed on.
Without any info the chat was simply closed.
Please help me to achieve something, I've been waiting for my money since April 27th, 2022, it's May 27th, 2022 today, that's pretty steep.
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2 years ago
Thank you very much boraaax for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hi boraaax,
I've reviewed the case and fully understand your concerns. I'll try to contact the casino again to help you with your issue.
Dear WildPharao Support Team, I'd like to ask you if there've been any updates since your last check with the financial department? Maybe you could share more information about the current status of the player's withdrawal?
Kind regards,
Natalia
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2 years ago
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Hello Natalia,
thank you for your message and your effort.
I would like to see proof of payment.
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2 years ago
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Small update yesterday came no money either!
As of now at 1 p.m. nothing came.
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2 years ago
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Still nothing at the moment.
wildpharao would be time to reply and send me proof that the payment has already been sent….
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2 years ago
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and another day passed and it didn't come again
again no response from casino.
we cannot help you.
You must send an email to payments@wildpharao.com
there's no reaction there either, I've already sent more than 10 emails.
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2 years ago
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no money received so far!
@wildpharao would be cool if you send any information...!
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2 years ago
I would like to ask the Wild Pharao Casino to reply to this complaint. I'm extending the timer by 7 more days and, in case the casino fails to respond in the set time frame, I will be forced to close the complaint as ‘unresolved’.
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2 years ago
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Still no reaction, chat puts one off payments@wildpharao.com does not react to any mail!!
but every day with bonus offers goes lure!!
ps: no money receipt until now!
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2 years ago
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I wanted to let you know that no money has arrived until yesterday...
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2 years ago
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A bit embarrassing! How many complaints hailed for this casino. And no one does anything and there is no answer
We are now at 1.5 months and still no money has entered my account!
and the representative here on the site is also not responding anymore. Very serious!!! By representative I mean the Casino Support Team of course!
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2 years ago
Hi boraaax,
I'm very sorry, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and I'm forced to close it as ‘unresolved’.
My apologies for not being able to help you more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
Best regards,
Natalia
