The player from Germany has been waiting for his winnings since April. Casino didn't explain anything.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Black points: 83
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Good day
I deposited €50 with Paysafe on 4/14/22 and won €1000. Got me on the 15th
04.22 verified and requested the payout. On April 25th
22 came the confirmation that my account is verified and I applied for the payout again. Since then I've been waiting for the payment. I wrote to the live chat 3x, first it said 2-5 days, then 7 days and finally, the answer came that it has to do with the war in Ukraine and Russia that the payment is delayed. I also used the email support twice and was only put off. Screenshots available. Today is 5/17/22 and nothing has been credited to my account.
Automatic translation:
Public
Public
2 years ago
Dear Sejfula,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much for your email, Sejfula. Do I understand correctly that you used a bank transfer as your withdrawal method? For how long has the withdrawal request been marked as processed to the best of your knowledge?
Public
Public
2 years ago
Translation
Yes, payment to my bank account. Since April 25th, 2022, the money has supposedly been on the way/transferred to my account.
Automatic translation:
Public
Public
2 years ago
Thank you very much Sejfula for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello Sejfula65,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Public
Public
2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Sejfula65,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best Regards,
WildPharao Support Team
Public
Public
2 years ago
Translation
Proof of payment deposit Paysafe
I've been waiting for my payout of €1000 since April 25th, 2022
Automatic translation:
Public
Public
2 years ago
Translation
06/03/2022 still no money in my account! How much longer should I wait?
Automatic translation:
Public
Public
2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Sejfula65,
We are very sorry for the delay in this cashout. We are still waiting for the reply from our finance dept.
Best Regards,
WildPharao Support Team
Public
Public
2 years ago
Translation
There is still no money in my account, really sad
Automatic translation:
Public
Public
2 years ago
Translation
Next you wait for the President's signature? Really sad.
Automatic translation:
Public
Public
2 years ago
Translation
Didn't get any money and didn't get an answer, really sad, I can't recommend this casino, to all those reading this don't pay anything, they don't pay out, and if they say something then just pull over and talk out who a casino is already at 1000€ already has problems paying out, how ridiculous they make themselves, what should happen if someone has 3000€ or more 5000€ 10,000€??? The only blah blah blah nothing more I could 🤮 you're happy to have won something and then shit like that.🤮🤮🤮👎👎👎
Automatic translation:
Public
Public
2 years ago
I apologize, but since we haven’t received any explanation or evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
