The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €175
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
A withdrawal was requested on May 7th. All documents required for verification were sent immediately. There is no processing. A deposit was also made in order to be able to use the same payment method for withdrawals. Live support does not help and refers to email support. But he doesn't answer at all.
Automatic translation:
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2 years ago
Dear Funteri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Nothing has happened even after 10 days. No verification and no withdrawal. There is no answer from support either
Automatic translation:
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2 years ago
Dear rumpumpf,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Thanks in advance,
WildPharao Support Team
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2 years ago
Translation
No payment has been sent to my Mifinity account yet. The payment may not have been processed yet as I could still cancel the payout. Please inform me as soon as the payout has been processed.
And who is rump? User confusion?
funteri
Edited
Automatic translation:
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2 years ago
Hello everyone,
Thank you for providing more information, Funteri.
Dear WildPharao Support Team, please let us know if you receive any further information regarding Funteri's withdrawal.
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2 years ago
Dear Funteri,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I will escalate this issue and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
Hello, nothing has happened yet. No verification and no payout received.
Automatic translation:
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Funteri,
Can you please check did you get withdrawal?
Best Regards
WildPharao Support Team
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2 years ago
Translation
Payment has been received. The complaint can be closed. Thanks to all involved.
Automatic translation:
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2 years ago
Awesome news, Funteri. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
