The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €175
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
A withdrawal was requested on May 7th. All documents required for verification were sent immediately. There is no processing. A deposit was also made in order to be able to use the same payment method for withdrawals. Live support does not help and refers to email support. But he doesn't answer at all.
Automatic translation:
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1 year ago
Dear Funteri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Nothing has happened even after 10 days. No verification and no withdrawal. There is no answer from support either
Automatic translation:
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1 year ago
Dear rumpumpf,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Thanks in advance,
WildPharao Support Team
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1 year ago
Translation
No payment has been sent to my Mifinity account yet. The payment may not have been processed yet as I could still cancel the payout. Please inform me as soon as the payout has been processed.
And who is rump? User confusion?
funteri
Edited
Automatic translation:
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1 year ago
Hello everyone,
Thank you for providing more information, Funteri.
Dear WildPharao Support Team, please let us know if you receive any further information regarding Funteri's withdrawal.
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1 year ago
Dear Funteri,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I will escalate this issue and come back to you asap.
Best regards,
WildPharao Support Team
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1 year ago
Translation
Hello, nothing has happened yet. No verification and no payout received.
Automatic translation:
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1 year ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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1 year ago
Dear Funteri,
Can you please check did you get withdrawal?
Best Regards
WildPharao Support Team
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1 year ago
Translation
Payment has been received. The complaint can be closed. Thanks to all involved.
Automatic translation:
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1 year ago
Awesome news, Funteri. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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