The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
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0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I made a payment of 1000 euros and this was confirmed a week ago and according to the terms and conditions, this will then be transferred within 3-5 working days.
As soon as I ask in the live chat, I'm just put off and don't get a clear answer!
I registered there via an affiliate, who asked and said the payout should be fixed, but it doesn't happen! Because of this, I'm afraid that I won't get my payout, or that I'll have to wait weeks for it.
Automatic translation:
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2 years ago
Dear Konstantin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
10 days ago the payout was requested and 8 days ago the verification was confirmed and the payout too!
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2 years ago
I fully understand your frustration, Konstantin. However, we always give the casino two full weeks to process each payment. Therefore, I would recommend that we wait for a few more days, and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Hello Konstantin,
I can't understand how you requested withdrawal 12 days ago if as I can see that your account was locked and last transactions were processed at the end of January 2022
(please see screenshots attached). Have you mentioned correct username in our casino?Best Regards,
WildPharao Support Team
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2 years ago
Translation
I'm sorry,
the player name is Kon***96!
I beg your pardon!
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello everyone,
Thank you WildPharao Support Team for taking your time to help us with this case.
Konstantin, did you create more than one account?
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2 years ago
Dear Konstantin,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
I have already asked several streamers of the Twitch platform for help, meanwhile it has been reported twice that the payment has been made, unfortunately nothing has happened to this day! Player account Kon***96
Edited by a Casino Guru admin
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