The player from Germany requested a withdrawal, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player's withdrawal has been delayed.
Amount: €200
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day......
I received a cashback of €114 on 04/04
On the same day I cleared the conditions for a payout and then made a payout of €200 on the same day 04/04
As of 19/04 the status of the withdrawal was not even processed
Since 19/04 the status is PROCESSED
But to this day no payment has come to my bank account
Can you help me in any way?
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2 years ago
Hello Dominik,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Do I understand correctly that you have used a bank transfer as a withdrawal method?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Good day.....
I made 1 successful payout at this casino months ago
The withdrawal method was bank transfer
I wrote a number of emails to the casino but all went unanswered
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2 years ago
Hello Dominik,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
I am excited......
And give feedback if something happens in the next day
Until then, thank you very much
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2 years ago
Hello everyone,
Thank you Dominik for your reply.
Thank you WildPharao Support Team for your assistance. Please, let us know if there are any updates regarding the withdrawal.
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2 years ago
Translation
Good day
There was still no payment to my account
And no one has reported from Wild Pharaoh so far
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2 years ago
Translation
Hi
To this day no payment has been received and nobody has contacted us
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Complaint can be closed. Money has been transferred
Thanks to the Casino Guru team
And about Wild Pharaoh's donkeys--you're real criminals
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2 years ago
Awesome news, Dominik. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
