The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €478
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Translation
Hello I've been waiting 1 week now for my withdrawal to be processed. Can I still cancel it. You always hear it takes 3-5 days. But nothing happens after 5 days. You don't get any replies to emails either. I hope you can help me
Automatic translation:
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2 years ago
Dear skoenneker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Hello skoenneker,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
Thanks for the quick response. Glad to hear my withdrawal has now been processed. I'll send a screenshot of the transfer as soon as the money arrives. Kind regards, Sandra K***
Edited by a Casino Guru admin
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2 years ago
Hello everyone,
Thank you both for your cooperation.
skoenneker, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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2 years ago
Translation
Beautiful good day
Could I get a payment confirmation that the money was transferred from the casino
Edited
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2 years ago
Translation
Good evening
The case can be closed . Just received the money . Thanks for the help .
Automatic translation:
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1 year ago
Awesome news, skoenneker. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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