The player from Germany requested a withdrawal a few days ago, but it hasn't been processed yet. The casino replied to apologize for the delays and stated that the withdrawal had been processed. However, the player is yet to receive payment. The complaint was closed as 'unresolved' as there was no further response from the casino. We later reopened the complaint as per the casino's request. The casino provided evidence that the transaction was processed, and after the player confirmed that he received it, we marked the complaint as resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €750
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I won at Wild Pharaoh Casino, verified my account and even got an email (04/19/2022) that my money should be in my account in 2-3 working days. So far I haven't been able to find any incoming money and nobody answers in the chat or support either!
Automatic translation:
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2 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I applied for a payout of €1000 on April 2nd, 2022 (credit balance €1017), uploaded the necessary documents for account verification, contacted the chat on April 15th, 2022 and asked what was missing, I should re-enter €750 for payout because of the terms and conditions, that did I applied for a new one (credit at one time only €750)...on April 19th, 2022 I contacted the chat again and also notified support, please check my payment, the same day I received an email that everything had been checked and the €750 have been transferred to my account and it takes 2-3 working days until I see it on the account...on April 25th, 2022 I contacted the chat and support again, but no answer and no money either...
many thanks for your help
Mfg Christian
Edited
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2 years ago
Hello Christian,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.
I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Hello everyone,
Thank you for providing more information, Christian.
Dear WildPharao Support Team, please let us know if you receive any further information regarding Christian's withdrawal.
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2 years ago
Translation
Hello everyone,
I haven't been able to find an entrance yet. I get regular emails with advertising, new games, bonuses, etc. every day, but a payment that has already been checked and confirmed does not come about. I also do not know what it is or where the problem is. I am very disappointed in Wild Pharaoh!
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint.
We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Translation
Hello,
there was still nothing on the account on May 9th, 2022 and no answer from the casino! If Wild Pharaoh Casino has problems with bank transfer, I also have a Neteller account?!
Kind regards Christian
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2 years ago
Dear Christian,
As there has been no further response from the casino, this complaint will be closed as 'unresolved'.
We are unable to achieve anything more without their cooperation.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact Gaming Curacao ( complaints@gaming-curacao.com) and submit a complaint to them. Let me know how they replied. My e-mail address is kristina.s@casino.guru.
I wish I could have been of more help.
Best regards,
Kristina
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2 years ago
We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
Christian, the casino has provided us with proof of transaction. Could you please advise if you have already received your funds?
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2 years ago
Translation
Good Morning,
the money has actually arrived! Thank you for your help🤗
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2 years ago
Awesome news, Christian. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
