The player from Switzerland was dissatisfied with the withdrawal process and he reported the complaint after a 2-week waiting for payment. After involving a casino representative in the discussion, the player received his payment one week after the complaint was created, the complaint is resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have been waiting since 11/11. on my payout. All conditions / KYC etc met. Every day I am put off again. What's going on there?
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2 years ago
Dear Paceville,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you very much Paceville for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.
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2 years ago
Hello Paceville,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect his payment?
Thank you in advance for providing the information.
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2 years ago
Translation
Unfortunately the payment has still not been processed. I also received no feedback from the casino….
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2 years ago
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Thanks very much. Money has now come in.
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2 years ago
Thank you, Paceville, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Wild Pharao Casino, for your cooperation.
Best regards,
Branislav, Casino.guru
