The player from Germany is dissatisfied with the withdrawal process. The player received the withdrawal.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €310
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I made a payment of 310 € on 23.09.2021. On 24.09.2021 I received an email that the payment was accepted and will be on my account within 1-3 days. Which is not the case on 09/27/2021 I wrote an email and received an answer that the payment should be on the account on 09/28/2021, this is also not the case. Never had such problems with a casino as with this one.
Automatic translation:
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3 years ago
Dear Lukas23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Translation
Hello, I have just received the money. You can delete the complaint
Automatic translation:
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3 years ago
Awesome news, Lukas23. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
