Wild Pharao Casino - Player’s struggling to withdraw her winnings.

hej. Jag har väntat på mina pengar nu i 4 veckor. Först var det dokument som skulle skickas in. Detta kom inget meddelande om, utan när inga pengar kom fick jag själv kontakta dom och först då blev upplyst om att jag skulle skicka in dokumenten. För att få dokumenten verifierade fick jag ligga på och tjata en vecka. Efter det… ingenting.. mitt sista mejl jag skickade har jag inte fått något svar på över huvudtaget. Nu när jag läser alla recensioner förstår jag att jag inte är ensam, det här är inte är ett casino man ska spela på. Att det här casinot får fortsätta sin verksamhet är helt sjukt.

Dear Ulrika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Do I understand correctly that your account hasn’t been verified yet?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello my documents have been successfully verified for about two weeks ago. 18th of february. I emailed with Christina on wild pharao. And she says that she is sorry for the delay and that she has sent it to the accounting. After that not a sound. And still no money.

Thank you for your reply, Ulrika. Do I understand correctly that this was your first withdrawal attempt? What is the current status of your withdrawal, please? Is it marked as pending or processed? What payment method to withdraw your winnings have you opted for?

Yes it was my first withdraw attempt. The current status of the withdraw is processed. Payment method is with IBAN number to my bank. SEB

Thank you very much Ulrika for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you for your help.

Hello, Ulrika,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Hello. I want to inform you that i now have received my money from wild pharao. Thank you for your help.

Great news! Thank you very much, Ulrika, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru

Thank you so much.