Wild Pharao Casino - Player’s struggling to complete KYC verification.

die verifizierung braucht zeit, sie fragen mich nach der debitkarte, ich schicke sie zweimal und nichts, sie sagen immer wieder, dass ich nichts geschickt habe, alles ist falsch

Dear georgi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly? Do I understand correctly that verifying your debit card seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

Would you be so kind as to forward any relevant communication to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear georgi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We received this message:

"Die Überprüfung ist abgeschlossen, es heißt, dass das Geld am 15.02.22 verarbeitet wurde, ich habe ihm alle meine Daten gegeben und ich habe noch nichts"

Thank you for your updates, georgigmg07. Unfortunately, processing a withdrawal can take a few days. We usually give at least 14 days to casinos to fully process the payment.

I would recommend that we wait for a few more days. If there is no development within a week, we will intervene. Please, keep us updated. Thank you in advance.

Ich habe mein Geld immer noch nicht, ich weiß nicht, was passieren könnte, ich warte seit 2 Wochen und es ist immer noch nichts angekommen

Thank you very much georgigmg07 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Wann werde ich in der Lage sein, mein Geld zu haben, ich möchte wissen, was passiert, ob es mein Problem ist oder ihr

Hello georgigmg07,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Ich bekomme, dass mein Geld am 15.02.2022 eingezahlt wurde, es ist der 2. März und ich habe nichts, wie lange soll ich warten oder was passiert mit meinem Geld ,Ich weiß nicht, was ich denken soll, kommt mein Geld an? oder ist es Betrug?

Ich habe das Geld bereits, vielen Dank für die Hilfe, die Wahrheit ist, dass ich dachte, es würde nicht passieren, aber es kam nur 2 Wochen nach dem Retreat an, nochmals vielen Dank für die Hilfe

Dear georgigmg07,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru