The player from Germany tried to withdraw her winnings, but the casino blocked her account. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's account has been blocked.
Black points: 74
Amount: €900
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I applied for a payout of €900 on 06/27/2022. My account is fully verified. However, nothing has happened since then. The LiveChat is super unfriendly and simply closes the chats with the statements that LiveSupport is not responsible for payments or you have ended up in technology. So no help from there. Emails to payments@wildpharao.com are simply completely ignored and not answered. In the meantime, even my account has been blocked after I went to support several times today to get an answer. An absolute cheek. Chat transcripts are also no longer received when requested.
Would be nice if you have a contact there that you could help me there.
I didn't violate the bonus conditions, didn't play any bets over €5 and only played 3 or 4 slots.
Thanks in advance for the help
Automatic translation:
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2 years ago
Dear sweety060379,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you have accumulated your winnings with a bonus?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello,
No, I haven't had a payout from the casino yet. Another withdrawal was canceled because it was a 250% code from the streamers and it was allegedly bonus abuse since the code was only allowed for the first deposit. Unfortunately, I only have the emails that I wrote, as I no longer receive a log of the chats, even if I request this. For the current payout I used a bonus code that I received by email.
Warm greetings
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2 years ago
Translation
I have forwarded the emails that were sent
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2 years ago
Dear sweety060379,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
