Wild Pharao Casino - Player complains about unauthorized deposits.

Hi,

I am grateful for any assistance you can provide to help resolve a long standing, ongoing issue I am having with this dishonest, dodgy, sham of a casino. They seriously need to be shut down. Wild Pharao casino is a SCAM. 

Firstly, I am from Australia, which is a country restricted from joining and playing at Wild Pharao. Something, I did not discover until well after I had signed up and successfully processed a 5 Euro deposit. I encountered no issues at any time, until I attempted to play any of the slots games. It wasn't until I contacted their live support that I was advised of Australia being restricted. After a quick look at my bank account, I discovered that Wild Pharao had not only allowed and accepted the 5 euro deposit I had made despite being from a restricted country. They had also (somehow) withdrawn a total of 7 separate transactions from my bank account. All 7 transactions appear as WBN*fr*INFOGATE NIG Lagos NG and are for amounts between AUD$13.85 and AUD$13.88 and add up to a total amount of AUD$97.05 which they have STOLEN from my account. I do not know how they managed to do this especially from a player in a restricted country!

Obviously, I addressed this issue with them immediately and requested a full refund of AUD$97.05. This all transpired on 31st December, 2021.

On 2nd January, 2022, I received a emailed reply from these thieves that simply said;  'Hi, will be processing' and nothing else, no sender name or any actual information.

On 4th January, 2022 I replied requested further information, such as when the refund will be processed and how long it should take for the refunded money to appear in my bank account.

I have not heard another thing from this bunch of thieving scammers. I have lost count of the number of emails I have sent them following up on this, but it was well over 50 and, admittedly, were less polite each time. Since their email on the 2nd January, I have received absolutely no correspondence or refund from these clowns. AUD$97.05 is a lot of money to me at the moment and I can't afford to lose it, especially when I never intended to make such a large deposit in the first place. Its a big difference to the 5 euro deposit I did make. Ultimately, they should have restricted my ability to sign up in the first place, let alone allowed me to make a deposit and they absolutely should not have been able to process a further 6 deposit transactions from my bank account. They should be shut down or at least completely blacklisted.

Are you able to help recover my STOLEN money from these thieves please? I get absolutely no response from them and I do not know what else I can do.

Thanking you

Suzanne

Dear Suzanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that all transactions (A$5 as well as all the other) went to the same recipient - WBN*fr*INFOGATE NIG Lagos NG?

Could you please clarify whether all of these transactions have been credited to your casino account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thank you for getting back to me so rapidly. In response to your queries:

Do I understand correctly that all transactions (A$5 as well as all the other) went to the same recipient - WBN*fr*INFOGATE NIG Lagos NG?

Yes. All transactions went to the same recipient. But just to further clarify the deposit transaction I did make, the actual deposit amount was for the amount of 5 Euros, but due to the currency conversion it appears in my bank statement in an Australian Dollar amount (from memory, it was roughly AUD$13.80).

Could you please clarify whether all of these transactions have been credited to your casino account?

No. Only the initial deposit transaction of 5 Euro (AUD$13.80) was credited to my casino account. The other 6 surprise transactions were debited from my bank account, but were not credited to my casino account.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible?

Of course. However, I feel that I should warn you that my emails to Wild Pharoah start out polite and respectful, but get increasingly blunter and ruder, until they are pretty much outright abusive and expletive ladden. So I apologise in advance for my questionable conduct and any offence caused.

Thanks again for your assistance with this matter.

Regards

Suzanne

Thank you for your reply, Suzanne. Could you please forward me the bank statement (ideally, please mark all transactions to the casino) and your cashier/deposit history from the casino account?

Dear Suzanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.