The player from Japan is unable to log into JBANQ and is struggling to withdraw funds. He is also facing problems in establishing contact with the casino. Since the problem is related to the payment system, we rejected the complaint.
Wild Jungle Casino - Player faces login issue and withdrawal delay.
Amount: ¥1,000
Wild Jungle Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Wild Jungle Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I can't log into JBANQ
I'm unable to withdraw funds, it's like they've skipped town in the night
I can't even get in touch with the casino
Automatic translation:
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1 year ago
Dear 2hjtn4sqkx,
Thank you very much for submitting this complaint. I’m really sorry to hear about your issue with Wild Jungle Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
Are you able to log into your casino account? When exactly has your withdrawal request been approved?
Kindly bear in mind that if your complaint is related to problems with the payment system only, we will not be able to help you. We solve only issues between players and casinos, not the payment providers.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
You can log into the casino
Wild Jungle Casino can only withdraw money from JBANQ.
Money is withdrawn from the casino itself to JBANQ.
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1 year ago
Have you managed to get in touch with customer support and ask them about the problem with JBANQ?
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1 year ago
I am sorry but since your complaint is related to problems with the payment system, we are not able to help you. We solve only issues between players and casinos, not the payment providers.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
