Wild Jackpots Casino - Player’s struggling to receive his winnings due to unfinished KYC verification.

I registered, made a deposit of 20 euros, won a small amount, about 120 euros, decided to withdraw, asked to send the necessary documents. I sent everything that is needed, then one does not fit, then the other, it came to the point of absurdity, in the account itself, a passport, in my case a card, is marked with a tick, and an email is sent to me, it does not fit. I explain that what they demand to be spelled out in one document, they are not given out in Estonia, in short, not to understand what they are clinging to is already tired. I wrote to the chief manager by email, I am waiting for an answer. Until they rush

Dear Kapibara,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.

Please forward any relevant communication between you and the casino together with receipts you have to kristina.s@casino.guru

I hope, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Kapibara,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.