Wild Fortune Casino - Player’s winnings haven’t been received yet.

Hello I applied for the payout on August 26th, 2022 and was approved on the same day and was told the money is in your bank account in 3 days and nothing to date because now it suddenly says that it will take 7 days but everything has been approved and out since 26.8. 2022 don't understand wad the crap is supposed to be my email address because o***321@hotmail.de

Dear oliver43211,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't think it's okay that I have to wait 2 weeks because the casino first said in the live chat it lasts 3 days and then the money is there. After the 3 days I got an email that could take 7 days and then I got an email that took 10 days and now no emails or anything else are answered. I really wonder why such casinos get a mga license even though they are really cheating here, I really can't understand it anymore. We as customers are allowed to pay in, but when we want to pay out, we always have big problems

Dear oliver43211,

Have you received your withdrawal from the casino yet?

Dear oliver43211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.