Wild Card City Casino - Player's account was locked after a substantial win.

I was playing at joker room casino, had several $5000 to $10000 wins I was able to withdraw,I become a VIP part of that so called allowed me to make larger deposits and larger withdrawals. I had some substantially bigger wins, however, when it came time to withdrawals they didn't back up what they said being a VIP and what benefits were for VIP only. I won close to $50000 and I trust to withdraw it, they didn't allow it and said I was only allowed to withdraw $10000 pfn I wanted all my money because I new if it stayed in casino I'd be tempted to continue to game and they would take it back through underhanded tactics, giving me and contributing to a addiction that took $160000 that was my inheritance. I spoke to them on via email and by phone, they would not pay out the lump sum I had won, actually I didn't win a thing because the amount I had deposited wasn't even close to what I was trying to withdraw, several attempts to resolve this went on deff ears and they locked my account with taking with it everything...... Can you help me I have plenty of corspondence through email with my VIP host Ryan, he admitting casino in the wrong and trying to help.

Dear Just1sum,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money remained in your casino account after it was blocked? Did you accumulate your winnings with or without an active bonus?

Additionally, please post here a link to the casino's website.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Just1sum,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No there was no bonus or wager that had to be met. I have email communication from my VIP host

Thank you for your reply, Just1sum. I noticed that all these emails are from the year 2020. Do I understand correctly that this issue occurred three years ago?

Dear Just1sum,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes that's correct

I apologize, Just1sum, but we regret to inform you that we cannot assist you with your request. As it has been three years since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.