Wild Card City Casino - Player claimed that the casino is illegal in Australia.

Hey CasinoGuru team,

After recently becoming aware that offshore gambling is illegal here in Australia and players from some casinos have refunded part if not all the funds the casino allowed to be deposited.

I contacted JokaVIProom 6 days ago requesting my money be returned without having to action this further with review pages and authorities both Australian and International but no one is replying to me even though I know it's escalated as my accounts now disabled and a customer service team member had sent my email to the relevant team... But nope, nothing. I've emailed them almost daily requesting even acknowledgement that my email enquiry has been received and when I should expect a call or email from them.

I'd like to know what i can do to get them to reply to me as that's a joke (no pun intended) to not even reply to my email but even more so they refund some players but then ignore or not do the same for other Aussie players. I'm happy to send what I wrote to them but unsure if this is public or not and prefer to not have everyone see my email complaint haha.

I'm just wanting some advice and opinion from one of your team members if I'm actually going to get anywhere with this casino because they are proving to be unprofessional and couldn't care about their reputation from where I stand at the moment.

Thank you

Zoe

Dear Boston,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand we are an independent online casinos database that acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules. Unfortunately, our standpoint is short and clear here – if you voluntarily created an account here, made deposits, and played them all away, you are not entitled to a refund. From our point of view, the casino can accept anyone as long as the country of residence will not be used against the player at the time of withdrawal of winnings.

I am sorry, but our hands are tied in this case and I hope you will find someone who can help you. I can only recommend you to do better research next time and play only in casinos regulated and allowed in Australia. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Boston,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.